0014’s commitment to Privacy

0014 Pty Ltd is committed to the protection of customer personal information. 0014 is subject to the requirements of the Telecommunications Act 1997, the Privacy Act 1988, the Telecommunication Industry Ombudsman Scheme and the ACIF Code of Practice. This includes our Privacy Policy which has been designed to ensure that customer personal information is protected.

As a private sector company, 0014 is bound by the Privacy Act. Under the Act, 0014 can choose to develop and be bound by a Privacy Code or choose to comply with the National Privacy Principles in the Privacy Act. 0014 has chosen to be bound by the National Privacy Principles.

Personal information held by 0014

0014 only collects personal information from you that is necessary to perform its functions or if it is necessary by law. The personal information 0014 collects about you depends on the services you request from 0014 and the use you make of those services. Personal information held by 0014 may include:

• your name, address and contact details;
• your date of birth;
• information obtained as a result of credit checks which you authorise us to carry out;
• records of communications between you and 0014 relating to services provided by 0014 to you;
• call charge records;
• details of telephone numbers used by you or on your behalf to access the service s (which may include unlisted telephone numbers and those with blocked calling line display) ;
• account records;
• billing statements.

Use of your personal information

0014 recognises that any personal information is very important to you, and that you should have a right to control the use and dissemination of that information. The primary purpose for which we use your personal information is to provide you with telecommunications services. Related purposes for which your personal information also might be used include:

• providing you with customer service, including investigating and resolving of complaints in relation to your services;
• provisioning or connecting your services;
• network routing;
• checks for credit-worthiness and for fraud;
• billing;
• debt collection.

0014 may also use some of your personal information to inform you about its other products and services or bundled offerings, provided by 0014, its related companies or its business partners and you agree to us doing so unless you advise us otherwise. We will provide you with a choice to opt out of our direct marketing activities, and will respect your request to decline to receive further direct marketing communications.

If you would prefer that we do not use your information in this way, please contact us on 1300 14 00 14 or e-mail enquiries@0014.com.au.

How 0014 collects personal information

0014 collects your personal information from other suppliers of telecommunication services or directly from yourself. 0014 may also collect personal information from third parties such as credit reporting agencies.

Exchange of telephone numbers between carriers and disclosure to internet and other carriage service providers

The exchange of telephone numbers between carriers is integral to the operation of telecommunications networks, to enable calls to be connected efficiently and billed to the right customer. Carriers also disclose telephone numbers to internet and other carriage service providers for lawful use to prevent fraud, for billing, better call management and to provide secure credit control. These may include unlisted telephone numbers and numbers for which a customer or other person has blocked calling line display. 0014 may disclose and receive such information for these purposes related to the supply of services, subject to any legal prohibitions.

Contracting out services and disclosures

The information 0014 collects from you is strictly confidential. 0014 will not reveal, disclose, sell, rent or pass that information on to any third parties unless they are contracted to 0014 to keep the information confidential or are required to comply with all relevant laws including the Privacy Act 1988. Services that 0014 contracts out include service provisioning, mailing of bills and other communications to customers, debt collection, and I.T. services. We impose security and confidentiality requirements on how contractors are to use your personal information.

If 0014 should wish to disclose any of the personal information other than as set out above, we will not do so unless we have your express consent.

Exceptions to this include:

• where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
• where 0014 suspects that unlawful activity is or has been engaged in and uses the personal information to investigate the suspected unlawful activity; or
• the use or disclosure is authorised or required by law or reasonably necessary to enforce the law.

Security

0014 will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.

Access and correction of personal information

You have the right to access the personal information we hold about you. 0014 will generally not charge you with a fee for access to your personal information, unless requests are considered unnecessarily numerous, extensive or otherwise vexatious. Also if you wish to have a copy of the personal information, charges that cover 0014’s administrative costs of providing the information to you might apply. To request access to your personal information, please contact 0014 Customer Service on 1300 14 00 14 or e-mail enquiries@0014.com.au.

If for any reason 0014 refuses to give you access to your personal information, we will provide you with the reasons for our decision. The circumstances in which access to personal information may be limited or denied include where giving you access:

• would pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
• would prejudice any negotiations or legal proceedings between you and 0014;
• would prejudice the detection and investigation of unlawful activity; or
• would prejudice the enforcement of laws.

If you believe that we hold personal information that you consider to be inaccurate, incomplete or not up-to-date, please contact our Customer Service on 1300 14 00 14. In most cases we will amend any inaccurate, incomplete or not up-to-date information. In the event of an unresolved disagreement, either you or 0014 may append an explanatory note to the data in question.

Privacy Complaints and Organisational Details

You can complain about breaches of your Privacy in writing (e-mail, fax or letter) to:

Attn: Customer Service
0014 Pty Ltd
Level 3, 538 Collins Street
Melbourne, VIC. 3000

Fax: 1300 85 26 26

E-mail address: enquiries@0014.com.au